Customer Service Representative

TL;DR

Customer Service Representative: Providing comprehensive customer support across multiple channels, ensuring customer satisfaction and fostering long-term relationships with clients with an accent on timely and professional assistance. Focus on responding to enquiries, offering guidance, and conducting verification checks for customer satisfaction.

Location: Based in The Hague, Netherlands

Company

hirify.global is a product company providing highly secure digital identity solutions to a global clientele.

What you will do

• Provide prompt and professional customer support via multiple channels, including phone, email, and chat.
• Act as a knowledgeable resource regarding hirify.global products, offering guidance and assistance.
• Maintain accurate records of customer interactions using our CRM system.
• Escalate complex issues to appropriate teams or supervisors as necessary.
• Adhere to company policies and procedures, maintaining professionalism and confidentiality.

Requirements

• Vocational/university of applied sciences (HBO) level of thinking and working is required.
• Previous experience in customer service or a similar role, preferably in a technology or software company.
• Excellent written and verbal communication skills in both English and Dutch are essential.
• Strong problem-solving abilities with keen attention to detail.
• Customer-centric mindset with a genuine passion for helping others.

Culture & Benefits

• Join a dynamic team at hirify.global and become a key player in delivering exceptional customer service.