обновлено 4 дня назад
Customer Service Representative 1
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative 1 (Customer Support): Providing timely customer support across phone, email, and chat while guiding users through Digidentity products and verification checks with an accent on clear communication, accurate CRM records, and customer satisfaction. Focus on resolving customer enquiries, escalating complex issues, and maintaining confidentiality across support interactions.
Location: The Hague, Netherlands
Company
provides technology and software products supported by a customer service team serving clients globally.
What you will do
- Provide prompt and professional support by phone, email, and chat.
- Explain products and guide customers through available solutions.
- Conduct verification checks and respond to customer enquiries.
- Record customer interactions accurately in the CRM system.
- Escalate complex issues to the appropriate teams or supervisors.
- Follow company policies while protecting customer confidentiality.
Requirements
- Vocational or university of applied sciences (HBO) level of thinking and working.
- Previous experience in customer service or a similar role, preferably in a technology or software company.
- Excellent written and verbal communication skills in English and Dutch.
- Strong problem-solving skills and attention to detail.
- Customer-centric mindset and a genuine interest in helping others.
Culture & Benefits
- Work as part of a dynamic customer service team.
- Support a global customer base.
- Contribute to customer satisfaction and long-term relationships.
- Work in a professional environment focused on timely and confidential customer support.
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