Associate, Account Technical Services (Infrastructure)

TL;DR

Associate, Account Technical Services (Infrastructure): Orchestrating system setup, installation, and technical support for critical IT environments with an accent on troubleshooting and SLA compliance. Focus on diagnosing complex system issues, ensuring patching compliance, and implementing best practices to optimize business performance.

Location: Phoenix, AZ, USA

Salary: $55,200–$99,240

Company

A leading provider of mission-critical technology systems design, management, and modernization for Fortune 100 clients.

What you will do

• Orchestrate system setup and installation for customer IT environments.
• Troubleshoot and resolve critical IT system issues to maintain operational stability.
• Respond to tickets and meet SLAs with urgency.
• Ensure systems are patched, compliant, and aligned with best practices.
• Mentor and assist team members to enhance collective technical skills.
• Collaborate with technical teams and Alliance partners to shape IT service delivery.

Requirements

• Must have AZ DMV experience
• 1+ years of experience providing IT support
• Proven experience working in customer-facing environments
• Strong technical knowledge in the relevant service domain
• Effective problem-solving skills
• Must be based in or authorized to work in Phoenix, AZ, USA

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field

Culture & Benefits

• Comprehensive benefits including medical, dental, and retirement coverage
• Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon)
• Discretionary annual bonus program based on performance
• Inclusive culture with dedicated Inclusion Networks
• Paid leave and paid time off