Principal Engineer - Customer Quality (Semiconductor)

TL;DR

Principal Engineer - Customer Quality (Semiconductor): Managing quality-related customer communications and standards for European semiconductor clients with an accent on issue resolution, PCN facilitation, and audit management. Focus on driving continuous improvement through Quality Improvement Plans (QIPs) and ensuring compliance with IATF/ISO standards across international production sites.

Location: Must be based in Germany (Remote)

Company

hirify.global is a diversified industrial technology manufacturing company providing solutions for the safe and efficient transfer of electrical energy across industrial, transportation, and electronics markets.

What you will do

• Act as the primary focal point for all quality-related customer communications and complaints.
• Lead customer-facing quality discussions, issue resolution, and quality reviews.
• Facilitate Product Change Management (PCN) to ensure timely implementation of customer requirements.
• Organize and facilitate customer audits to demonstrate Quality Management System effectiveness.
• Develop and execute Quality Improvement Plans (QIPs) to enhance customer quality scores.
• Present quality performance summaries at internal management reviews.

Requirements

• 10+ years of experience in Quality, Manufacturing, or Engineering within the semiconductor industry.
• Deep knowledge of semiconductor manufacturing principles, failure analysis, and reliability.
• Strong understanding of quality management systems including ISO9000, IATF16949, and VDA.
• Proficiency in 8D problem-solving, requirements management, and change management.
• Ability to travel internationally up to 50% of the time.
• Excellent verbal and written communication skills for interfacing with global stakeholders.

Nice to have

• Audit experience in automotive or medical standards (ISO13485).
• Experience in a global manufacturing environment with understanding of operations and logistics.

Culture & Benefits

• Commitment to employee growth and professional development.
• Inclusive workplace culture guided by principles of care and ownership.
• Competitive compensation and performance-based incentives.
• Flexible work arrangements.