Client Service Manager (iGaming)

TL;DR

Client Service Manager (iGaming): Coordinating and monitoring complex tables projects, including deployments, expansions, and upgrades, with an accent on cross-functional alignment and stakeholder communication. Focus on resolving project issues, ensuring on-time delivery, and maintaining high levels of client satisfaction within the gaming industry.

Location: Must be based in Las Vegas, NV

Company

hirify.global is a global leader in the gaming industry, building cutting-edge technology, products, and content for iconic casinos and operators.

What you will do

• Coordinate and monitor tables projects to ensure successful execution against customer expectations.
• Align sales, product support, field service, PMO, and customer IT teams on project timelines and deliverables.
• Produce documentation to track project status, issues, owners, and resolution paths.
• Manage high-level client relationships and serve as the primary liaison during professional services engagements.
• Debrief with customers and sales partners to gather feedback and identify opportunities for improvement.
• Implement policies for client installations, including data mapping, testing, and training.

Requirements

• 2 to 5 years of relevant experience in project management, preferably within the gaming industry.
• Bachelor’s degree in a related field.
• Strong organizational, multi-tasking, and attention-to-detail skills.
• Excellent written and verbal communication and presentation abilities.
• Proficiency in Microsoft Suite, including MS Project and Visio.
• Ability to obtain gaming licenses in various jurisdictions and possession of a valid driver’s license.

Nice to have

• PMP certification.

Culture & Benefits

• Opportunity to work with iconic global casino operators.
• Collaborative environment involving cross-functional teams across sales, engineering, and product development.
• Commitment to equal opportunity employment and inclusive workplace practices.