Client Engagement Manager

TL;DR

Client Engagement Manager: Leading post-sales delivery and client strategy for enterprise brand solutions with an accent on commercial accountability and cross-functional coordination. Focus on bridging sales and implementation, managing account portfolios, and driving growth through strategic client partnerships.

Location: Must be based in the United States (Remote, MA)

Salary: $130,000 - $140,000 annual base salary

Company

hirify.global is a global leader in type and technology, providing design, development, and licensing solutions for the world's biggest brands.

What you will do

• Lead client-facing delivery engagements, including discovery, compliance assessments, and asset audits.
• Own the financial health of your account portfolio, managing margins, scope, and revenue forecasting.
• Co-lead Quarterly Business Reviews (QBRs) and support strategic account planning.
• Coordinate delivery across multiple concurrent workstreams and manage client escalations.
• Partner with Sales during pre-sale discovery and scoping to ensure realistic Statements of Work (SOWs).
• Cultivate long-term client relationships to identify expansion and renewal opportunities.

Requirements

• Must be based in the United States.
• Proven experience in client delivery, ideally within a professional services environment.
• Strong problem-solving, analytical, and leadership skills.
• Demonstrated strength in client relationship management, including QBRs and escalations.
• Experience coordinating multi-workstream delivery with a focus on quality and timelines.
• Excellent presentation skills for internal and external stakeholders.

Nice to have

• Familiarity with creative services, brand identity workflows, or digital asset management.

Culture & Benefits

• Work at a company with a unique creative legacy and global reach.
• Opportunity to impact high-value enterprise client relationships.
• Corporate bonus program included.
• Collaborative environment working at the intersection of design and technology.