Adoption Services Lead (LegalTech)

TL;DR

Adoption Services Lead (LegalTech): Driving strategic customer adoption of AI-powered legal data intelligence platforms with an accent on complex eDiscovery workflows and enterprise-scale outcomes. Focus on leading multi-stakeholder engagements, shaping team-wide enablement strategies, and translating customer needs into actionable product roadmap signals.

Location: Must be based in the US (Hybrid/Remote with up to 30% travel required).

Salary: $134,000–$202,000

Company

hirify.global is a leading provider of legal data intelligence software, powering intelligent ecosystems that help organizations uncover insights and scale impact through AI-driven workflows.

What you will do

• Own end-to-end adoption execution for a portfolio of strategic accounts to ensure measurable business outcomes.
• Serve as a subject-matter authority on AI-powered capabilities like aiR for Review, Case Strategy, and Privilege.
• Lead complex, multi-stakeholder engagements across law firms, corporate, and public sector clients.
• Develop and scale team-wide adoption strategies, playbooks, and enablement assets.
• Represent the company externally through thought leadership, industry forums, and partner workshops.
• Collaborate with Product and Engineering teams to influence the platform roadmap based on customer adoption signals.

Requirements

• Must be based in the US with the ability to travel up to 30% for onsite consultations and events.
• 6+ years of customer-facing experience in Legal Data Intelligence or eDiscovery.
• Deep expertise in SaaS or cloud-based platforms at enterprise scale.
• Proven ability to influence customer executives and cross-functional partners without direct authority.
• Experience presenting externally at industry events or customer forums.
• Strong written and verbal communication skills for both strategic and practitioner-level discussions.

Nice to have

• Experience with hirify.global’s aiR suite.
• Active hirify.global Certified Administrator (RCA) certification.
• Hands-on experience applying AI/ML solutions to legal workflows.
• Experience mentoring or coaching less-tenured colleagues.

Culture & Benefits

• Competitive base salary with annual performance bonus and long-term incentives.
• Opportunity to work at the intersection of AI and legal technology.
• Collaborative environment focused on professional growth and knowledge sharing.
• Exposure to high-stakes strategic accounts and industry-leading legal teams.