Sr. Engagement Manager (ERP)

TL;DR

Sr. Engagement Manager (ERP): Driving business growth and client retention within the North American enterprise market with an accent on cross-selling managed services and software support. Focus on building strategic executive relationships, managing complex account portfolios, and ensuring high client satisfaction and referenceability.

Location: Must be based in the US

Salary: $108,000–$138,000 (plus commission)

Company

hirify.global is a global provider of end-to-end enterprise software support, managed services, and AI-driven ERP solutions for Oracle, SAP, and VMware.

What you will do

• Identify and close cross-sell opportunities to expand the footprint of hirify.global services within an assigned book of business.
• Manage the full client relationship lifecycle, ensuring high service adoption, satisfaction, and contract renewals.
• Develop and execute strategic account plans to align company offerings with client business goals.
• Collaborate with internal delivery, product, and renewal teams to ensure service quality and margin targets are met.
• Serve as the primary point of contact for executive stakeholders, advocating for client needs while driving portfolio adoption.
• Monitor and manage renewal risks, proactively developing strategies to secure recurring revenue.

Requirements

• Must be based in the US
• 10+ years of experience in customer-facing roles such as Sales, Account Management, or Consulting within the enterprise software sector.
• 5+ years of experience selling technology services including software support, Managed Services, or Professional Services.
• 5+ years of experience in post-sales customer-facing roles.
• 2+ years of experience selling Application Management Services (AMS).
• Proven track record of meeting or exceeding sales quotas and managing large enterprise accounts.
• Bachelor's degree or equivalent.

Nice to have

• Experience in Oracle and/or SAP markets and ERP software ecosystems.
• Master's degree or MBA.

Culture & Benefits

• Comprehensive compensation package including base salary and commission.
• Medical, Dental, and Vision insurance.
• 401(k) program with company contributions.
• Generous Paid Time Off (PTO) and Paid Parental Leave.
• Collaborative, team-oriented culture focused on innovation and client success.