Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Providing technical expertise and guidance to clients to maximize the value of IT security solutions with an accent on technical account reviews and obstacle resolution. Focus on driving solution adoption, conducting customized demos, and collaborating with product teams to enhance software modules.

Location: Must be based in Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide.

What you will do

• Conduct in-depth Technical Account Reviews to identify usage opportunities and obstacles for clients.
• Own the identification and resolution of technical issues to ensure customers obtain full value from solutions.
• Collaborate with Product, Tech, and Ops departments to ensure timely closure of customer obstacles.
• Design pre-sale solutions and deliver high volumes of customized client demonstrations.
• Position and sell professional services and training to ensure ongoing customer engagement.
• Present product roadmaps and drive solution enhancements based on customer needs.

Requirements

• 2-4 years of experience in a customer-facing technical account role.
• Experience performing technical account reviews for SaaS or tech solutions.
• Strong knowledge of network and desktop management solutions.
• Excellent presentation and communication skills.
• English: Business-level proficiency required.
• Location: Must be based in Miami, FL.

Nice to have

• Knowledge of RMM systems, PSA (Helpdesk, CRM), backup, or security solutions.
• Experience as a Microsoft Systems Administrator managing servers and workstations.
• Networking certifications such as CCNA or Network+.
• Previous sales experience.
• College or technical degree.

Culture & Benefits

• Innovation-driven culture focused on accountability and results.
• High-growth, high-performance environment.
• Commitment to professional development and continuous learning.
• Equal employment opportunity for all applicants.