Customer Success Manager (Clinical Solutions)

TL;DR

Customer Success Manager (Clinical Solutions): Managing post-sales relationships for healthcare technology products with an accent on driving adoption, retention, and strategic value for clinical customers. Focus on collaborating with cross-functional teams to ensure customer needs are met and identifying opportunities for account growth.

Location: Must be based in the United States

Salary: $59,200 - $98,600

Company

hirify.global is a global leader in information and analytics, specializing in science and health solutions to help professionals improve outcomes.

What you will do

• Build and maintain strong, trusted relationships with assigned healthcare customers.
• Serve as the primary post-sales contact for onboarding, adoption, and long-term growth.
• Align product solutions with customer strategic goals to reinforce value.
• Collaborate with cross-functional teams to address customer needs and feedback.
• Monitor account activity to proactively identify risks and growth opportunities.
• Contribute to team knowledge-sharing and process improvement initiatives.

Requirements

• Must be based in the United States
• Background in Nursing, Health Administration, Informatics, or a related field.
• Experience in a SaaS or healthcare-related environment.
• Understanding of subscription-based business models and customer lifecycles.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to interpret data to identify trends and support success strategies.

Culture & Benefits

• Access to country-specific benefits packages.
• Commitment to a fair and accessible hiring process.
• Equal opportunity employer with a focus on diversity and inclusion.
• Opportunities for professional growth within a global organization.