Director Customer Success (Healthcare)

TL;DR

Director Customer Success (Healthcare): Owning the success, retention, and growth of strategic healthcare accounts with an accent on driving ROI and value realization for clinical technology solutions. Focus on building multi-threaded relationships with C-suite stakeholders and coordinating cross-functional teams to ensure long-term account profitability.

Location: Remote (Must be based in the US, travel 21-40% within the US required)

Salary: $113,000 - $188,000

Company

hirify.global is a leading healthcare improvement company transforming the industry through technology, consulting, and data-driven solutions.

What you will do

• Own the full lifecycle of strategic member accounts, including adoption, advocacy, and retention.
• Develop and execute account plans to drive revenue growth and demonstrate validated ROI.
• Build and maintain high-level relationships with C-suite and functional stakeholders.
• Coordinate internal cross-functional teams (sales, product, technical services) to deliver value.
• Analyze data trends and metrics to provide actionable insights and recommendations to customers.
• Identify project risks and implement mitigation strategies to ensure account success.

Requirements

• 7+ years of applicable experience in account management or consulting.
• Bachelor’s degree required.
• Must be based in the US and able to travel 21-40% domestically.
• Proven track record of managing large, complex accounts in the healthcare sector.
• Experience with EMR systems (e.g., Epic, Cerner, Athena) or healthcare SaaS.
• Strong executive-level presentation and communication skills.

Nice to have

• Master’s degree.
• Project Management Professional (PMP) certification.
• Deep expertise in health system operations.

Culture & Benefits

• Comprehensive health, dental, vision, life, and disability insurance.
• 401k retirement program with company participation.
• Paid time off and professional development opportunities.
• Tuition reimbursement programs.
• Access to perks, discounts, and wellness resources.