Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing customer relations and ensuring satisfaction throughout the contract lifecycle with an accent on proactive retention and product adoption. Focus on building strong client partnerships, resolving complex issues, and collaborating cross-functionally to drive growth and service excellence.

Location: Remote

Salary: $65,000–$70,000 per year

Company

hirify.global is a fast-growing company dedicated to delivering exceptional experiences to customers and employees.

What you will do

• Build and maintain strong relationships with customers as their primary point of contact.
• Ensure customer satisfaction by proactively addressing needs, concerns, and challenges.
• Assist with onboarding, product training, and ongoing support to maximize service value.
• Collaborate with sales, product, and support teams to resolve issues and provide tailored solutions.
• Monitor customer health metrics and identify opportunities for improvement or expansion.
• Document and report customer feedback and success stories to leadership.

Requirements

• 2-3 years of experience in Customer Success, Account Management, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and prioritize tasks efficiently.
• Problem-solving mindset with a proactive approach.
• Proficiency with CRM software and customer support tools.
• Excellent teamwork and cross-functional collaboration skills.

Nice to have

• Experience working within software, SaaS, or tech-related companies.

Culture & Benefits

• Flexible remote work environment.
• Opportunity to make a significant impact on customer retention and company growth.
• Work within a dynamic, fast-growing, and mission-driven team.