Account Manager

TL;DR

Account Manager (Marketing Agency): Plan and support marketing projects and campaigns across multiple channels with cross-functional agency teams, delivering on time, on budget, and aligned with the project brief. Focus on client relationship management, regulatory-review project planning, and financial tracking while preparing proposal decks and identifying business growth opportunities.

Location: Milan, Metropolitan City of Milan, Italy

Company

hirify.global INTOUCH® is a global healthcare agency serving life sciences and pharmaceutical industries with creative, media, enterprise solutions, and data analytics.

What you will do

• Plan and implement marketing projects and campaigns across diverse channels with cross-functional agency teams.
• Own delivery for less strategic projects and reporting initiatives, including monthly/weekly dashboards.
• Manage end-to-end project planning from comprehensive project plans through submissions for regulatory review and launch.
• Prepare client proposal decks and quotations for less strategic projects.
• Monitor active client projects, stay aligned with client activities and strategy, and tailor proposals to client needs.
• Support business growth with existing clients and prospects, escalating opportunities to senior account staff as appropriate.

Requirements

• English: Native or fluent English is required.
• Demonstrated accountability and ownership while building trusted relationships with cross-functional teams.
• Ability to develop, submit, and present agency work for client regulatory review and route for submission process.
• Ability to perform financial management, reconciliation, and tracking.
• Strong organizational, time management, multitasking, and problem-solving skills.
• Strong interpersonal, verbal, and written communication skills with a client service mindset.

Culture & Benefits

• Minimum 40 hours per week.
• Travel is not frequent (domestic and international).
• Emphasis on diversity, equity, and inclusion through continuous development and proactive bias management.
• Focus on patient-minded, client-delight, and accountability-driven ways of working.