Account Support Executive

TL;DR

Account Support Executive: Coordinating complex, high-value sales deals and renewals across an assigned territory with an accent on process compliance, documentation, and cross-functional collaboration. Focus on managing deal lifecycles, resolving account-level issues, and ensuring seamless communication between Sales, Finance, and Legal teams.

Location: Must be based in Warsaw, Poland (Hybrid: 2 days per week in the office).

Salary: 61,100 – 101,700 PLN

Company

hirify.global is a global leader in information and analytics, supporting researchers and healthcare professionals in advancing science and improving health outcomes.

What you will do

• Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones.
• Track customer procurement and invoicing requirements, including paperwork status and process exceptions.
• Coordinate with internal stakeholders to resolve account-level delinquencies.
• Engage with customers on contested renewals and title changes to ensure a responsive experience.
• Assist with contract review, redlining, and documentation for new and renewal business.
• Identify opportunities to improve deal desk processes, workflows, and reporting.

Requirements

• Must be based in or able to commute to Warsaw, Poland.
• 3+ years of experience in sales operations, deal desk, account coordination, or similar administrative roles.
• Strong understanding of deal structuring, pricing models, and commercial approval workflows.
• Proficiency in contract management, redlining, and legal/commercial terms.
• Experience with CRM/ERP systems (e.g., Salesforce) and advanced Excel skills.
• English proficiency required (additional regional language is a plus).

Culture & Benefits

• Flexible working hours to support work-life balance.
• Wellbeing initiatives and shared parental leave.
• Study assistance and sabbatical programs.
• Opportunity to contribute to global science and healthcare challenges.