Customer Success Associate (German)

TL;DR

Customer Success Associate (German): Managing renewals and at-risk accounts for a manufacturing software portfolio with an accent on customer retention, up-selling, and value communication. Focus on processing renewals in Salesforce, mitigating churn, and collaborating with internal teams to resolve customer issues.

Location: Poznań, Poland (Onsite)

Salary: PLN 10,000 - PLN 13,000 monthly

Company

hirify.global provides industry-leading CPQ, PLM, and design solutions for manufacturing businesses, serving over 15,000 customers globally.

What you will do

• Manage a high-volume book of over 250 accounts to drive product adoption and renewals.
• Process renewals and assist customers with add-on services and subscription changes.
• Mitigate churn by presenting product value and managing objections via email and phone.
• Collaborate with internal teams to address at-risk situations and customer feedback.
• Identify and pursue up-sell and cross-sell opportunities in partnership with Sales.
• Support marketing nurture activities and respond to customer survey inquiries.

Requirements

• Fluency in both German and English is a must.
• 1-2 years of experience in Customer Success, Account Management, or a relevant customer-facing role.
• Experience managing renewal and negotiation conversations.
• Ability to understand customer business needs and connect them to product value.
• Professional communication skills for phone and email interactions.
• Proactive problem-solving skills with a focus on creative solutions.

Nice to have

• 1+ years of experience in the software industry.

Culture & Benefits

• Standard working hours are 08:00 to 17:00 CET for the EMEA region.
• Opportunity to work with a global customer base in the manufacturing sector.
• Collaborative environment with cross-functional team interaction.

Hiring process

• Completion of a 30-minute online pre-employment assessment.