Account Manager (Trading)

TL;DR

Account Manager (Trading): Managing client engagement and retention for the LiquidityBook product with an accent on front-office trading workflows and product adoption. Focus on conducting Quarterly Business Reviews, uncovering upsell opportunities, and coordinating complex issue resolutions.

Location: Hybrid: Must be based in New York and legally authorized to work in the United States

Salary: $96,000 - $120,000

Company

hirify.global provides flexible, open data and software solutions for investment professionals worldwide.

What you will do

• Develop and execute customer success strategies to boost product adoption and loyalty.
• Lead Quarterly Business Review (QBR) meetings to capture feedback and identify upsell/cross-sell opportunities.
• Act as an escalation point for complex client issues, coordinating with internal teams for resolution.
• Monitor KPIs and health metrics such as NPS and churn reduction for assigned accounts.
• Foster a feedback loop between clients and Front-office Product teams to align development with client objectives.

Requirements

• 3+ years in a client service role focused on front-office trading workflows, ideally at a trading software vendor.
• Familiarity with OMS, EMS, and PMS within a buy-side investment environment.
• Legal authorization to work in the US without sponsorship.
• Bachelor's degree in a related field.
• Strong relationship-building, organizational, and project management abilities.

Culture & Benefits

• Opportunity to join an S&P 500 company with sustainable growth and an entrepreneurial spirit.
• Comprehensive health, life, and disability insurance.
• Retirement savings plans and a discounted employee stock purchase program.
• Flexible work accommodations to support work-life harmony.
• Dedicated monthly time for learning and career progression planning.