Manager, Customer Success Management (Cybersecurity)

TL;DR

Manager, Customer Success Management (Cybersecurity): Leading and mentoring a Customer Success team to drive customer satisfaction, retention, and revenue growth within the NAM West territory. Focus on designing service strategies, managing renewals, and collaborating with cross-functional teams to ensure optimal customer outcomes in a high-stakes cybersecurity environment.

Location: Must be based in or able to commute to Austin, TX (Hybrid: in-office Tuesdays and Wednesdays)

Salary: $130,000–$150,000

Company

hirify.global is a global leader in cloud-native security, providing Zero Trust solutions to protect sensitive data and intellectual property for businesses and governments worldwide.

What you will do

• Lead, mentor, and manage the performance of the Customer Success Management team.
• Design and implement strategies to improve customer experience and oversee the renewals process.
• Establish and track KPIs to ensure high levels of service and customer satisfaction.
• Act as a key contributor within the Sales Management team to drive retention and revenue growth.
• Serve as an escalation point for complex customer issues, coordinating with Engineering and Support teams.
• Coach team members on career development and foster a positive, results-driven workplace culture.

Requirements

• Must have the right to work in the United States.
• Bachelor’s degree or equivalent professional experience.
• 3–5 years of management experience in Customer Success, Technical Account Management, or Renewals.
• Minimum 3 years of experience in a technology company, with a preference for cybersecurity backgrounds.
• Proven track record in delivering against defined revenue and margin targets.
• Strong negotiation, problem-solving, and communication skills.

Culture & Benefits

• Commitment to an inclusive and diverse workplace.
• Focus on outcomes rather than output.
• Opportunities for professional development and career growth.
• Comprehensive compensation package including bonuses and region-specific benefits.
• Supportive environment with a focus on work-life balance and quality service.