Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Managing named enterprise accounts to drive adoption and outcomes that lead to renewals, expansion, and advocacy, with an accent on account health, upsell/cross-sell execution, and renewal readiness. Focus on business reviews with executive stakeholders, demonstrating cyber threat defense solutions to CISOs, and coordinating escalations and cross-functional actions to maximize ARR and NRR.

Location: New York Office (hybrid, 3 days in the NY office)

Salary: $100,000–$120,000 base + commission

Company

hirify.global provides an AI-powered cybersecurity platform that helps organizations stay ahead of evolving threats.

What you will do

• Manage a portfolio of 30–40 existing customers to maximize utility from hirify.global deployments and grow Annual Recurring Revenue (ARR).
• Run business reviews and deployment health checks with client executive leadership to drive satisfaction and desired business outcomes.
• Present and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts as needed.
• Identify, nurture, and negotiate upsell and cross-sell opportunities aligned to customers’ evolving use cases.
• Ensure customers are set up for success and facilitate renewals at the end of each subscription term.
• Analyze engagement levels, manage escalations to resolution with cross-functional teams, and mentor developing Customer Success Managers.

Requirements

• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills with the ability to work effectively with senior business stakeholders across industries.
• Foundational understanding of cybersecurity concepts; enterprise networking technology familiarity is preferred.
• Strong time management, self-motivation, and ability to work effectively in a team.
• Hybrid requirement: 3 days in the NY office.

Culture & Benefits

• 100% medical, dental, and vision insurance (including dependents).
• Paid parental leave.
• 401(k) and life insurance.
• Commuter benefits and an Employee Assistance Program.
• Pet insurance discount.

Hiring process

• Final offer will be determined based on years of experience and location.