Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing high-touch enterprise relationships to ensure product value realization and maximize renewals with an accent on cybersecurity solutions and technical advisory. Focus on driving customer success plans, mitigating churn, and acting as a strategic advocate for enterprise clients.

Location: Must be based in Florida, USA

Company

hirify.global is a global leader in human- and agent-centric cybersecurity, protecting data and AI workflows for Fortune 100 enterprises.

What you will do

• Guide customers through their journey, serving as a trusted advisor to ensure realized product value.
• Create and maintain Customer Success Plans (CSP) aligned with client strategic goals.
• Conduct regular health checks to review product adoption and provide actionable guidance.
• Advocate for customers internally to ensure successful deployments and address dissatisfaction.
• Identify at-risk accounts and lead cross-functional efforts to get them back on track.
• Gather structured feedback to provide the voice of the customer to product management.

Requirements

• 5 to 10+ years of industry leadership experience in customer success, sales engineering, or senior support roles.
• Extensive knowledge of data communication concepts, specifically email, networking, and enterprise security.
• Proven ability to influence senior-level stakeholders and technical staff.
• Strong technical background with curiosity to learn and configure flagship cybersecurity products.
• Excellent communication skills with a professional meeting presence.
• 4-year college degree in a business or technical field.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment promoting global collaboration.
• Annual wellness and community outreach days.
• Recognition programs for individual contributions.
• Commitment to an inclusive culture that encourages applications from all backgrounds.