Mid-Market Customer Success Manager (SaaS)

TL;DR

Mid-Market Customer Success Manager (SaaS): Leading post-sale relationships for US Mid-Market and LATAM accounts to drive onboarding, adoption, and advocacy with an accent on account growth and revenue expansion. Focus on navigating complex organizational structures, building executive-level credibility, and interpreting data to influence customer decision-makers.

Location: Austin, Texas (Choice in where and how you work, but must be based in the US)

Company

Canva is a global design platform redefining how the world experiences design through an intuitive and powerful creative tool.

What you will do

• Manage the full post-sale customer journey for US Mid-Market and LATAM accounts, including onboarding, training, and advocacy.
• Identify growth opportunities within existing accounts to drive renewals and revenue expansion.
• Serve as the primary regional expert for LATAM account engagement, providing cultural and linguistic guidance.
• Partner with cross-functional teams to identify product improvements based on client feedback and feature adoption.
• Develop executive-level credibility and build lasting partnerships across different cultures and time zones.

Requirements

• Must be based in the USA (Austin campus is the hub for US operations).
• 3+ years of experience as a Customer Success Manager in B2B SaaS.
• Proven track record of meeting or exceeding renewal and expansion targets.
• Professional fluency in Spanish and/or Portuguese.
• Experience working with customers in Latin America and understanding of regional business culture.
• Strong ability to use data and analytics to build compelling narratives for stakeholders.

Culture & Benefits

• Equity packages to ensure shared success.
• Inclusive parental leave policy supporting all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options to support personal recharging and social impact.
• Flexible work arrangement allowing employees to choose their balance of office and remote work.