German-Speaking Customer Service Agent (E-commerce)

TL;DR

German-Speaking Customer Service Agent (E-commerce/Wellness): Handling customer enquiries and resolving issues for a European lifestyle brand with an accent on professional written communication in German. Focus on ensuring a high-quality customer experience, resolving complaints with empathy, and maintaining brand voice across written channels.

Location: Remote (South Africa, Namibia, Romania, Turkey). Must be available to work CET business hours (Mon–Fri).

Company

hirify.global connects exceptional global talent with innovative technology and lifestyle companies worldwide.

What you will do

• Respond to customer enquiries via email and other written channels professionally and promptly in German.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every customer interaction reflects the company's standards and brand voice.
• Identify recurring issues and flag them to the broader team.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams to ensure seamless customer experiences.

Requirements

• Native or fluent German speaker (hard requirement).
• Proven experience in customer service.
• Excellent professional written German skills.
• Availability to work CET business hours (Mon–Fri).
• Ability to work remotely and independently within a structured team environment.

Culture & Benefits

• Competitive salary.
• Fully remote work arrangement.
• Paid annual leave.
• Exposure to a dynamic, growing European consumer brand.
• Access to a professional community of 25,000+ global professionals.