Customer Service Representative Key Account (German)

TL;DR

Customer Service Representative Key Account (German): Managing end-to-end order processing and customer inquiries for the German market with an accent on order-to-cash workflows and logistics coordination. Focus on maintaining strong relationships with key accounts, resolving quality management claims, and ensuring adherence to service level agreements within an SAP-driven environment.

Location: Warszawa, Poland (Hybrid)

Company

hirify.global is a global leader in tire manufacturing and mobility innovation with over 125 years of history and a presence in 19 countries.

What you will do

• Process customer orders and provide accurate delivery information through various ordering channels.
• Manage the full order-to-cash cycle, ensuring flawless processing and reliable order confirmation.
• Handle customer claims within the Quality Management module and provide transparent feedback.
• Coordinate with logistics teams to ensure timely shipment according to customer requirements.
• Build and maintain strong business relationships with key accounts to ensure SLA compliance.

Requirements

• Advanced proficiency in German and English (speaking and writing).
• Minimum 3 years of experience in a customer-facing environment.
• Strong user-level knowledge of MS Office and SAP (order/quality management).
• Bachelor's degree.
• Ability to work effectively in an international environment with various stakeholders.

Nice to have

• Experience within the automotive or industrial sector.

Culture & Benefits

• Opportunity to work for a globally recognized industry leader.
• Exposure to international business processes and stakeholders.
• Inclusive work environment that values diverse backgrounds.
• Focus on professional growth and impact within a large-scale organization.