German Speaking Customer Support Associate (CAD 3D)

Location: Poznan, Wielkopolskie, Poland. Standard EMEA working hours are 08:00–17:00 CET.

Company

hirify.global develops sector-specific software for manufacturers, including design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

What you will do

• Provide first-level support for incoming queries and issues related to proprietary software solutions.
• Identify, evaluate, prioritize, troubleshoot, and resolve customer issues.
• Deliver professional customer service to clients and teammates.
• Escalate issues when required and follow customer service and documentation standards.
• Author and improve knowledge-base articles, FAQs, and functional documentation.

Requirements

• Expertise using 3D CAD systems such as Inventor, SolidWorks, TENADO CAD, or AutoCAD 3D.
• Excellent written and spoken German and English are required.
• Customer service experience and strong problem-solving ability.
• Ability to explain technically complex topics through training and workshops.
• Familiarity with installing, operating, and troubleshooting Windows software.
• Technical background in drafting, wood or metalworking, mechanical engineering, or architecture is advantageous.

Nice to have

• Working knowledge of Salesforce.
• Understanding of networking topologies and protocols.

Culture & Benefits

• Full-time employment within the Global Customer Support team.
• Opportunity to gain professional experience in technical customer support.
• Career advancement based on performance, knowledge, ability, and alignment with company values.
• Support standards emphasize thoughtful communication and timely, quality solutions.

Hiring process

• Complete a 30-minute online behavioral and aptitude assessment.
• The assessment is sent by email to qualified applicants.