Customer Support Associate (CAD 3D)

TL;DR

Customer Support Associate (CAD 3D): Providing technical software support to manufacturing clients with an accent on troubleshooting 3D CAD issues and resolving functional queries. Focus on delivering high-quality customer service, maintaining documentation, and communicating complex technical solutions in German and English.

Location: Poznan, Poland

Company

hirify.global is a global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, and CPQ tools.

What you will do

• Provide excellent customer service and support for proprietary software solutions.
• Identify, evaluate, and prioritize end-user technical issues.
• Solve first-level support requests and escalate complex problems as needed.
• Contribute to the improvement of knowledgebase articles, FAQs, and functional documentation.
• Adhere to established customer service and documentation standards.

Requirements

• Expertise in 3D CAD systems (e.g., Inventor, SolidWorks, AutoCAD 3D).
• Excellent written and spoken German and English skills.
• Experience in customer service and problem-solving.
• Ability to communicate technically complex topics clearly.
• Familiarity with Windows software installation and troubleshooting.
• Must be based in or able to work from Poznan, Poland.

Nice to have

• Technical background in mechanical engineering, architecture, or wood/metalworking.
• Working knowledge of Salesforce.
• Understanding of networking topologies and protocols.

Culture & Benefits

• Opportunity to gain professional experience in a global software company.
• Standard working hours aligned with Central European Time (CET).
• Collaborative environment focused on professional growth and core values.

Hiring process

• Completion of a 30-minute online pre-employment assessment.
• Behavioral and aptitude testing.