Client Service Coordinator (Maritime)

TL;DR

Client Service Coordinator (Maritime): Supporting customers in the maritime industry with CO2 reporting regulations and digital verification tools, focusing on client communication and technical troubleshooting. Focus on investigating system issues, maintaining client relationships, and learning regulatory frameworks and digital services.

Location: Hybrid (Gdynia, Poland)

Company

hirify.global is an independent expert in assurance and risk management, advancing safety and performance in the maritime industry through testing, certification, training, and advisory services.

What you will do

• Assist customers with solutions and build long-term trusted relationships.
• Communicate professionally via email and ticketing tools.
• Create and update communication materials and client support documents.
• Investigate and troubleshoot system-related issues and suggest improvements.
• Review and verify technical documentation for vessels.
• Collaborate with internal teams to understand regulations and verification tools.

Requirements

• Location: Hybrid work model with 3 days in office in Gdynia, Poland
• English: Strong proficiency in written and verbal English
• Bachelor's or Master's degree in naval architecture, mechanical engineering, nautical studies, environmental technologies, or data analytics.
• At least 1 year of relevant experience in maritime or customer-facing roles.
• Interest in technical troubleshooting and system investigation.
• Attention to detail and solution-oriented mindset.

Nice to have

• Knowledge of Greenhouse Gases and MARPOL Annex VI.
• Familiarity with ship operational and technical systems.
• Experience in IT helpdesk or 1st line support.
• Working knowledge of MS Office and ticketing systems.

Culture & Benefits

• Hybrid workplace model with flexible home office days.
• Access to Coursera trainings and personal growth opportunities.
• Medical package, life insurance, mental health support, and pension scheme.
• 33 days of fully paid sick leave.
• Multisport card or sports allowance and community activities.
• Emphasis on Scandinavian working style focusing on trust and empowerment.
• Good office location with parking and public transport access.

Hiring process

• Submit CV in English via online application form.
• Initial recruiter chat followed by interview with hiring manager and team.
• Background checks conducted as part of offer process.