L2 Production Support Specialist

TL;DR

L2 Production Support Specialist: Ensuring the stability, reliability, and performance of critical production systems with an accent on incident management, root cause analysis, and system monitoring. Focus on resolving complex technical issues, executing database queries, and maintaining application uptime through effective collaboration and documentation.

Company

hirify.global is a global provider of digital engineering and technology services, helping industry leaders solve complex challenges through collaborative innovation.

What you will do

• Provide L2 support for production applications to ensure minimal downtime.
• Troubleshoot and resolve incidents, service requests, and production issues within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Monitor system health using tools like ITRS and respond to alerts.
• Execute complex SQL queries and perform data validation in Oracle databases.
• Manage jobs, processes, and batch executions using Unix/Linux commands.

Requirements

• Strong knowledge of SQL, including advanced queries, joins, and indexing.
• Experience with Oracle Database troubleshooting and performance tuning.
• Proficiency in Unix/Linux environments, including shell scripting and log analysis.
• Familiarity with ITSM tools such as ServiceNow.
• Experience with monitoring solutions like ITRS.
• Ability to communicate technical updates to business users and stakeholders.

Nice to have

• Understanding of batch processing and scheduling tools like Autosys or Control-M.

Culture & Benefits

• Collaborative environment focused on innovation and diverse perspectives.
• Opportunity to work with Global 2000 organizations.
• Commitment to equal opportunity and impartial treatment for all employees.
• Focus on collective achievement and professional growth.