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18 часов назад

Senior L2 Support Engineer

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Romania
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Senior L2 Support Engineer: Providing 2nd-level technical support and analyzing production logs to identify and resolve issues, collaborating with internal and external teams. Focus on configuring and testing REST APIs, participating in meetings, and implementing scalable monitoring and incident response capabilities.

Location: Hybrid in Bucharest, Romania

Company

hirify.global helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely.

What you will do

  • Provide 2nd-level technical support via multiple channels.
  • Analyze production logs and query databases to identify issues.
  • Collaborate with internal and external teams to resolve issues.
  • Configure and run API tests using Postman/Bruno to reproduce issues and validate fixes.
  • Participate in meetings to discuss issues and improvements.
  • Implement and maintain scalable monitoring and incident response capabilities.

Requirements

  • Bachelor’s degree or equivalent practical experience with minimum 3 years in IT support, service management, site reliability engineering, DevOps, or platform engineering.
  • Strong problem-solving skills and ability to support cross-functional issues.
  • Experience configuring and testing REST APIs using Postman, Bruno, or similar tooling.
  • Ability to understand and work with different payment message protocols.
  • Comfortable writing medium-complex nested SQL queries.
  • Good communication in English, verbally and in writing.

Nice to have

  • Knowledge of specific payment protocols.
  • Basic understanding of SSL/TLS and signing certificates.
  • Experience with cloud platforms (GCP preferred) and infrastructure as code (IaC).
  • Capability to navigate within application and system logs from a UNIX command line.
  • Previous development experience.
  • Previous experience with ticketing tools such as Service Now or JIRA.
  • Knowledge of monitoring/observability stacks and logging best practices.

Culture & Benefits

  • Hybrid Working Policy.
  • Gift vouchers on the occasion of Christmas/Easter Holidays.
  • Private medical services.
  • 21 vacation days/year.
  • Referral bonuses for new hires recommended by you.
  • WFH & Flexible Working Hours.
  • Full access to the “Learning” platform.

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