Customer Engineering Director

TL;DR

Customer Engineering Director (SaaS/Fintech): Leading technical strategy and operational excellence for a portfolio of complex enterprise accounts with an accent on incident oversight, platform health, and solution optimization. Focus on driving platform adoption, managing technical escalations, and acting as a trusted advisor to senior stakeholders to ensure sustained customer value.

Location: Sao Paulo, Brazil

Company

hirify.global is a global leader in analytics software, providing decision-making solutions in credit scoring, fraud detection, and lending to businesses in over 100 countries.

What you will do

• Serve as the primary escalation point for technical incidents, coordinating rapid resolution across internal teams.
• Conduct proactive platform health checks and performance audits to ensure system stability.
• Partner with customers to configure and tailor platforms to solve specific business challenges.
• Provide governance and guidance for customer change management, including upgrades and migrations.
• Align client technical architecture with product roadmaps to drive strategic expansion.
• Educate customers on best practices to foster long-term technical trust and platform engagement.

Requirements

• Proven expertise in technical customer-facing roles such as Technical Account Management, Solutions Engineering, or Customer Success.
• Strong working knowledge of enterprise software platforms, cloud architectures, APIs, and integrations.
• Demonstrated experience managing technical escalations and coordinating cross-functional teams under pressure.
• Ability to build and maintain trusted advisor relationships with senior technical stakeholders and executives.
• Strong analytical and diagnostic skills for identifying root causes and assessing risk in dynamic environments.
• Excellent communication skills with the ability to present technical recommendations to diverse audiences.

Culture & Benefits

• Inclusive work environment focused on core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Competitive compensation and comprehensive benefits programs.
• Commitment to professional development through valuable learning experiences.
• People-first culture promoting work-life balance, employee resource groups, and team camaraderie.