Technical Engineering Manager (Azure)

TL;DR

Technical Engineering Manager (Azure): Leading a team of cloud engineers to drive operational excellence, troubleshooting, and performance optimization for enterprise platforms with an accent on Azure-native tools and AI-enabled support integration. Focus on managing high-impact escalations, defining support KPIs, and fostering a culture of continuous improvement within a 24/7 business environment.

Location: Brasília, Brazil

Company

hirify.global is a global leader in technology and supply chain services, providing comprehensive solutions for businesses worldwide.

What you will do

• Manage and coach a team of platform and Microsoft technical specialists.
• Define and monitor key operational KPIs including MTTR, ticket volume, and CSAT.
• Drive automation of diagnostics and resolution workflows using Azure-native tools.
• Identify recurring customer experience issues and support the adoption of AI-enabled support tools.
• Serve as the escalation point for high-impact customer vendor issues across networking, storage, and compute.
• Partner with Product, Engineering, and SRE teams to align support with platform goals.

Requirements

• Must be based in Brasília, Brazil.
• 5+ years of experience in cloud engineering or technical support.
• 6+ years in a leadership or management role.
• Strong understanding of web technologies, integrations, or system architecture.
• Experience working with ticketing systems like Zendesk or Jira.
• Flexibility to work weekends and later hours to support a 24/7 business model.

Nice to have

• Familiarity with AI-enabled support tools and knowledge management practices.
• Experience supporting SaaS platforms or digital commerce systems.

Culture & Benefits

• Opportunity to lead strategic initiatives in a global technology organization.
• Focus on professional development and skill-building for team members.
• Collaborative environment working across global support teams.