Customer Care Officer

TL;DR

Customer Care Officer: Acting as the primary point of contact for residents during infrastructure and property refurbishment projects with an accent on clear communication, expectation management, and conflict resolution. Focus on building positive relationships between residents, clients, and operational teams while ensuring high standards of service delivery.

Location: Must be based in or able to travel across Northeast London and Essex; requires a driver's license and own vehicle.

Company

hirify.global delivers critical utility and social infrastructure projects, focusing on the design, construction, and maintenance of essential networks and community housing.

What you will do

• Serve as the visible point of contact for residents throughout project lifecycles.
• Communicate project processes, updates, and changes to residents via meetings, visits, and newsletters.
• Manage expectations and resolve potential conflicts between residents, clients, and operations teams.
• Ensure high standards of customer care and aftercare during and after project completion.
• Build and maintain positive relationships with a wide range of stakeholders.

Requirements

• Must possess a valid driver's license and own vehicle for travel across Northeast London and Essex.
• Must pass a DBS check.
• Exceptional customer service and communication skills.
• Strong organizational and time management abilities.
• Ability to handle challenging situations with professionalism and empathy.
• Resilience under pressure and ability to work independently.

Nice to have

• Previous experience in a resident liaison or similar property services role.

Culture & Benefits

• Competitive salary and benefits package.
• Opportunities for career progression within a growing company.
• Dynamic and diverse work environment.