Associate Customer Success Advocate

TL;DR

Associate Customer Success Advocate (Services): Managing customer relationships and service delivery programs for high-speed connectivity solutions with an accent on stakeholder alignment, contract compliance, and proactive issue resolution. Focus on driving customer retention, loyalty, and growth through effective cross-functional collaboration and project management.

Location: Onsite in Belfast, UK

Company

hirify.global is a global leader in high-speed connectivity, committed to a people-first culture and driving meaningful social and community impact.

What you will do

• Conduct formal initiation of new programs to ensure stakeholder alignment with commercial terms.
• Oversee the successful delivery of services by coordinating cross-functional virtual teams.
• Develop and manage project and resource plans to meet program requirements.
• Support pre-sales activities by providing services guidance during bid and quote processes.
• Analyze customer contracts to ensure delivery outcomes align with commitments.
• Monitor customer indicators to proactively identify and resolve post-sales issues.

Requirements

• Bachelor’s degree in Engineering or a related field.
• Up to 12 months of relevant project management experience.
• Proven ability to work effectively in a matrix organization.
• Strong program management skills with a focus on schedule adherence and clear communication.
• Ability to influence through persuasion, negotiation, and consensus-building.
• Must be based in or able to work onsite in Belfast, UK.

Nice to have

• Prince2 or PMP Certification.
• Strong critical thinking and problem-solving abilities.
• Familiarity with technology services and business acumen.

Culture & Benefits

• Commitment to a flexible work environment that empowers individual growth.
• Focus on well-being, belonging, and a people-first approach.
• Inclusive culture that values diversity and does not tolerate discrimination.
• Equal Opportunity Employer committed to providing necessary accommodations.