Helpdesk Customer Service Advisor

TL;DR

Helpdesk Customer Service Advisor: Managing and resolving customer queries via email, telephone, and live chat with an accent on maintaining high service standards and timely resolution. Focus on prioritizing incoming tickets, investigating complex issues, and ensuring accurate documentation within ticketing systems.

Location: Nottingham (Hybrid)

Company

hirify.global is a global data and technology company powering opportunities for people and businesses across financial services, healthcare, and other markets.

What you will do

• Manage and respond to customer tickets via email, phone, and live chat.
• Investigate and resolve customer queries, issues, and complaints effectively.
• Prioritize incoming tickets based on urgency, impact, and service level agreements.
• Maintain accurate records of all customer interactions in ticketing systems.
• Liaise with internal teams to resolve complex issues.
• Identify recurring issues and suggest process improvements.

Requirements

• Previous customer service experience.
• Experience with live chat support.
• Ability to work in a hybrid role based in Nottingham.

Culture & Benefits

• Multi award-winning, inclusive, and purpose-driven culture.
• Recognized as one of the World's Best Workplaces.
• Commitment to equal opportunity and affirmative action.
• Supportive environment with focus on employee well-being.