Customer Services Administrator (Fintech)

TL;DR

Customer Services Administrator (Fintech): Handling customer requests and financial transactions for a leading investment platform with an accent on accurate record maintenance and query resolution. Focus on processing customer requests efficiently and ensuring high service standards.

Location: Hybrid (3-4 days per week in the Manchester office); first 3 months are full-time in office

Salary: £25,400

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for professional financial advisers and first-time investors.

What you will do

• Process customer requests and handle financial transactions.
• Produce professional letters and emails for clients.
• Maintain accurate records on internal databases.
• Resolve customer queries via phone and email.
• Work efficiently with internal systems to provide award-winning service.

Requirements

• Minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
• Excellent numerical ability.
• Strong written and verbal communication skills.
• Competent IT skills, specifically experience with Excel.
• Ability to work under pressure and meet deadlines, including unsupervised work.

Nice to have

• Experience of financial services or a keen interest in the industry.

Culture & Benefits

• 25 days holiday (increasing with service) plus bank holidays and a buy/sell scheme.
• 6% Pension with matched contributions and discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym and Employee Assistance Programme.
• Travel and bike loan schemes.