Customer Service Advisor

TL;DR

Customer Service Advisor: Acting as a primary point of contact for customers to resolve queries and manage order-related issues with an accent on delivering a consistent, positive experience. Focus on managing requests within SLAs, collaborating with internal teams, and maintaining high standards of service in a fast-paced environment.

Location: Must be based within a reasonable commuting distance of Milton Keynes or Crick. This role follows a hybrid working pattern, requiring 3 days per week in the office.

Company

hirify.global is a leading global technology company that connects technology manufacturers and cloud providers with business-to-business technology experts.

What you will do

• Serve as the main point of contact for customers via phone and email.
• Manage and resolve queries in line with departmental SLAs.
• Process returns and order requests according to company and vendor guidelines.
• Collaborate with internal teams to ensure smooth logistics and order fulfillment.
• Take ownership of customer issues from initial contact through to resolution.
• Maintain accurate records and keep customers updated throughout the process.

Requirements

• Must live within a reasonable commuting distance of Milton Keynes or Crick.
• Previous experience in a customer-facing, logistics, or retail role.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to learn new ticketing systems and processes quickly.

Culture & Benefits

• AXA Health Insurance and Dental Plan options available via salary sacrifice.
• Rising holiday allowance based on tenure (Year 2 and Year 5).
• Birthday day off.
• Employee referral bonus program.
• Access to employee discounts and wellness perks.
• Modern office environment with breakout spaces and a private wellness room.
• Clear career progression paths and access to a world-leading technology learning catalogue.