Senior Director, Business Operations (SaaS)

TL;DR

Senior Director, Business Operations (SaaS): Leading the operational infrastructure for the Office of the CBO with an accent on AI transformation and global scalability. Focus on orchestrating long-range strategy cycles, managing company-wide OKRs, and preparing Board of Directors materials.

Location: San Francisco (Hybrid)

Salary: $200,000 – $300,000 (OTE)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized 1:1 experiences using composable intelligence and AI.

What you will do

• Architect the long-term vision for business process transformation through AI and scalable automation frameworks.
• Orchestrate annual strategy cycles and long-range planning in close partnership with Finance.
• Lead high-impact strategic initiatives and align resource allocation with priority market tiers and GTM motions.
• Spearhead the end-to-end company-wide OKR process and ensure alignment across executive stakeholders.
• Manage the operational process for gathering data and coordinating materials for the Board of Directors.
• Build and mentor a world-class operations team, fostering a culture of excellence and accountability.

Requirements

• 12+ years of experience in Consulting, Business Planning, or Strategy/Operations, specifically within SaaS.
• Proven track record of managing and developing high-performing teams for complex, cross-functional execution.
• Deep expertise in financial planning, budget management, and creating scalable business frameworks.
• Must be based in or able to work from San Francisco (Hybrid).

Culture & Benefits

• Competitive compensation including equity grants (RSUs).
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and a yearly learning stipend for professional development.
• Family services including fertility benefits and equal paid parental leave.
• A curated in-office employee experience designed to foster community and innovation.