Head of Business Operations (Marketplace)

TL;DR

Head of Business Operations (Marketplace): Managing marketplace health and strategic growth across the US and Canada with an accent on supply-demand balance and cross-functional project execution. Focus on synthesizing quantitative insights into actionable recommendations and leading a team of operations specialists to drive hyperlocal performance.

Location: Must be based in or be able to relocate to New York City (Hybrid: 3 days/week in office)

Salary: $170,000 - $200,000

Company

hirify.global is a marketplace app connecting businesses with unsold surplus food to consumers to fight food waste.

What you will do

• Monitor and optimize marketplace health at national and city levels to balance supply and demand.
• Lead high-priority cross-functional projects and take accountability for critical business metrics.
• Develop and operationalize regional strategies to achieve North American growth goals.
• Synthesize data insights into actionable recommendations for senior leadership.
• Manage and mentor a team of Business Operations Managers and Specialists.
• Partner cross-functionally to develop operating forecasts and long-term business plans.

Requirements

• Significant experience in high-performance environments such as consulting, investment banking, or high-growth tech marketplaces.
• Proven track record of people leadership and managing performance.
• Experience leading complex projects and owning revenue or growth goals.
• Strong data analytics, visualization, and presentation skills.
• Proficiency with Excel, Google Sheets, and PowerPoint.
• Must be based in or willing to relocate to New York City.

Nice to have

• Experience with Salesforce, Looker, or SQL.
• Proficiency with AI tools to drive operational efficiency.

Culture & Benefits

• Modern hybrid work model with a balance of remote work and office days in New York.
• Global mobility allowing work from abroad for up to 30 days per year.
• 100% employer-paid medical (EPO), dental, and vision insurance.
• 401(k) program with employer-matched contributions.
• 20 days of paid vacation plus paid volunteer time through the Shareback program.

Hiring process

• Initial video call with Talent Acquisition.
• Case study round.
• Interview with the hiring manager.
• Final interview with the VP of Operations.