Customer Program Manager (Medical Devices)

TL;DR

Customer Program Manager (Medical Devices/Semiconductors): Managing operational interfaces and the Voice of the Customer for Tier 1 accounts within highly regulated manufacturing environments with an accent on strategic customer leadership and cross-functional coordination. Focus on driving root cause analysis, managing executive-level escalations, and ensuring sustainable solutions for high-reliability products.

Location: Irvine, CA

Salary: $111,650 – $166,980 per year

Company

hirify.global creates precision engineered components and sub-systems for healthcare and advanced manufacturing, serving global customers in robotics and medical technology.

What you will do

• Act as the single point of accountability and Voice of the Customer for Tier 1 strategic accounts.
• Lead complex, cross-functional programs and issue resolution across Operations, Quality, Engineering, and Supply Chain.
• Proactively identify risks, manage customer escalations, and drive root cause analysis to protect delivery and quality.
• Prepare and deliver clear, credible executive-level communications, audits, and escalation briefings.

Requirements

• 8+ years of experience in program management or customer operations within a manufacturing or technology environment.
• Proven experience managing Tier 1 strategic customers in complex, high-expectation environments.
• Experience operating in regulated industries, preferably Medical Device, Life Sciences, or Semiconductor.
• Bachelor’s degree.

Culture & Benefits

• Comprehensive range of medical, financial, and other quality-of-life benefits.
• Opportunity for annual bonuses and additional compensation packages.
• A culture that emphasizes teamwork, collaboration, and empowerment.
• Access to a global network with over 26 offices across the Americas, Europe, and Asia-Pacific.