Senior Manager, Technology Operations (Americas)

TL;DR

Senior Manager, Technology Operations (Americas): Establishing and leading the regional Technology Operations function to support a rapidly growing workforce with an accent on end-user support, device lifecycle management, and office technology infrastructure. Focus on scaling service delivery, implementing ITSM best practices, and ensuring a consistent, high-quality employee technology experience across the US.

Location: Must be based in the US

Company

hirify.global is a rapidly growing technology company scaling its global operations to support a workforce expanding from 350 to over 1,000 employees.

What you will do

• Establish and lead the Technology Operations function across the Americas, managing regional team growth and development.
• Own the quality and responsiveness of end-user support, ensuring effective incident management and ticket hygiene via ITSM platforms.
• Manage the full device lifecycle, including procurement, provisioning, and offboarding for a distributed workforce.
• Oversee office technology infrastructure, including meeting rooms, AV, and connectivity for US locations.
• Drive operational maturity by implementing standardized processes, reporting, and service improvement initiatives.
• Act as the senior escalation point for VIP support, office incidents, and business-critical technology issues.

Requirements

• 7+ years of experience in Technology Operations, IT Support, or End User Computing.
• 2+ years of experience leading or managing IT/Technology Operations teams.
• Proven ability to manage onsite and remote support across multiple locations.
• Strong understanding of ITSM practices, including SLAs, incident management, and knowledge management.
• Experience using data and reporting to drive service improvements and operational accountability.
• Must be based in the US to support regional operations and office requirements.

Nice to have

• Experience building or scaling a regional IT function within a global company.
• Proficiency with tools like JumpCloud, Google Workspace, Microsoft 365, Slack, and Jira Service Management.
• Experience with office fit-outs, including network, AV, and cabling requirements.
• Exposure to compliance frameworks such as SOC 2, ISO 27001, or SOX.

Culture & Benefits

• Opportunity to build and shape a regional function in a fast-growing, global environment.
• Collaborative culture working closely with global platform owners and cross-functional teams.
• Focus on professional development and team coaching.
• Exposure to high-impact projects including office expansions and global process standardization.