Deskside Support Technician

TL;DR

Deskside Support Technician: Providing hands-on technical support and maintaining mission-critical systems for diverse end-users with an accent on hardware/software troubleshooting and executive support. Focus on resolving complex technical issues, ensuring SLA/XLA compliance, and driving modernization initiatives within client environments.

Location: Must be a U.S. citizen and reside within the United States. This position is fully onsite at specific client locations in CT, NE, IL, CA, or NC.

Compensation: $38,400 – $78,120 (varies by location and experience).

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for global organizations.

What you will do

• Provide hands-on technical support and troubleshooting for hardware and software issues.
• Manage system images, software upgrades, and hardware deployments.
• Deliver high-quality support to end-users, including executive-level stakeholders.
• Collaborate with internal teams and alliance partners like Microsoft to resolve incidents.
• Identify opportunities for automation and modernization to improve user experience and cost efficiency.
• Ensure all support activities meet established XLA and SLA performance targets.

Requirements

• 5+ years of experience in IT support roles.
• Must be a U.S. citizen and reside within the United States.
• Proven experience working in a customer-facing environment.
• Strong communication skills (email, phone, and in-person).
• Ability to pass a pre-employment drug test and potential client-specific background checks.
• Willingness to comply with client-specific vaccination policies if required.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and disability coverage.
• Retirement benefits and paid time off.
• Access to industry-leading learning programs and certifications (Microsoft, Google, AWS).
• Discretionary annual bonus program based on performance.
• Inclusive workplace culture supported by hirify.global Inclusion Networks.