Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing the post-sale lifecycle for a portfolio of enterprise clients with an accent on driving product adoption, retention, and ARR growth. Focus on building strategic relationships, mitigating churn, and aligning cybersecurity solutions like DLP and CASB with customer business objectives.

Location: Must be based in Austin, TX (Hybrid: 2 days per week in office)

Salary: $100,000–$120,000

Company

hirify.global is a global leader in cloud-native security, providing Zero Trust and data protection solutions to businesses and governments for over 20 years.

What you will do

• Serve as the primary post-sale contact for assigned customers, ensuring a unified experience across renewals and adoption.
• Develop deep understanding of customer security posture and operational challenges to guide product value realization.
• Drive proactive engagement through success planning, roadmap discussions, and quarterly business reviews.
• Own the renewal cycle and manage a quota tied to annual recurring revenue (ARR), including upsell opportunities.
• Collaborate with Support, Product, and Sales teams to resolve issues and align on renewal strategies.
• Monitor account health signals and lead mitigation plans for at-risk customers.

Requirements

• Must have the right to work in the United States.
• Must be based in or able to commute to Austin, TX for office attendance 2x per week.
• Proven experience in customer success, account management, or a related commercial role within the software/SaaS industry.
• Strong understanding of cybersecurity concepts or data protection technologies.
• Ability to manage renewal cycles, forecast revenue, and identify expansion opportunities.
• Excellent communication skills for building relationships and acting as a customer advocate.

Culture & Benefits

• Comprehensive compensation package including base salary and variable bonus.
• Commitment to an inclusive and diverse workplace with equal employment opportunities.
• Access to professional development and collaborative team environments.
• Standard corporate benefits including paid time off and region-specific perks.