Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of mid-market accounts to drive platform adoption and maintain account health with an accent on security outcomes and customer retention. Focus on executing deployment reviews, monitoring human risk management maturity, and collaborating within a three-person account pod to ensure long-term success.

Location: Must be based in Lexington, Massachusetts, USA

Salary: $104,000–$126,000

Company

hirify.global is a leading cybersecurity company dedicated to protecting organizations from advanced threats through comprehensive email and human risk management solutions.

What you will do

• Serve as the primary point of contact for mid-market accounts to drive platform adoption and reduce churn risk.
• Execute deployment health reviews and support technical onboarding across the product portfolio.
• Monitor customer human risk management maturity by tracking behavior data and utilization metrics.
• Maintain account health scores in Gainsight and escalate anomalies to account partners.
• Support business reviews by preparing adoption data and utilization summaries.
• Manage technical escalations with transparency and coordinate with support engineering teams.

Requirements

• 3–5 years of relevant experience, with at least 2 years managing mid-market accounts in a security-focused SaaS organization.
• Familiarity with email security fundamentals including Secure Email Gateways and DMARC/DKIM/SPF.
• Proficiency with Gainsight for health scoring and Salesforce for account activity tracking.
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively in a named account model alongside account and renewals managers.
• Ability to travel up to 15%.

Culture & Benefits

• Commitment to an inclusive and diverse community.
• Equal Opportunity and Affirmative Action Employer.
• Comprehensive benefits package in accordance with company policy.
• Support for professional growth and collaborative team environment.