Working Student - BPO Steering & Quality Customer Service

TL;DR

Working Student - BPO Steering & Quality Customer Service: Supporting the operational steering and quality management of international customer service providers with an accent on data analysis, reporting, and process automation. Focus on maintaining high service standards, managing system access, and collaborating with external partners to ensure seamless customer experiences.

Location: Hamburg, Germany

Company

hirify.global is a fast-growing European e-commerce company operating at the intersection of fashion and technology, focused on personalizing the online shopping experience.

What you will do

• Prepare and analyze operational key performance indicators (KPIs) to monitor service quality.
• Create performance reports and support the automation of internal processes.
• Communicate and coordinate operational topics with international service providers.
• Assist in quality management initiatives to improve service delivery.
• Manage system access for external employees and handle administrative tasks.

Requirements

• Must be an enrolled student in Business Administration, Economics, or a related field.
• Strong numerical understanding and analytical mindset.
• Proficiency in MS Office, particularly Microsoft Excel.
• English proficiency required (additional languages are a plus).
• Ability to work accurately and efficiently in a team-oriented environment.

Nice to have

• Previous practical experience in a customer-oriented company or customer service.

Culture & Benefits

• Flat hierarchies and direct communication style.
• Emphasis on ownership, trust, and pragmatic decision-making.
• Inclusive work environment that values diverse backgrounds and perspectives.
• Opportunities for team lunches, after-work events, and a collaborative office culture.