Working Student After Sales (Customer Support)

TL;DR

Working Student After Sales (Customer Support): Managing complaints from national and international customers and distribution partners with an accent on ensuring a smooth complaint process and providing product advice. Focus on operational customer service tasks and driving additional sales through effective communication.

Location: Onsite in Bayreuth, Germany

Company

hirify.global is an innovative lifestyle and fashion brand specializing in child safety products such as car seats, strollers, and kids' furniture.

What you will do

• Act as the primary contact for national and international customers and distribution partners regarding complaints.
• Manage and ensure a smooth complaint resolution process.
• Support the customer service team with various operational tasks.
• Provide product advice to customers to generate additional sales.

Requirements

• Currently studying Business Administration (Bachelor or Master) or a comparable field.
• Very good command of English and German.
• Proactive, service-oriented personality with a hands-on mentality.
• First experience in sales or customer relations, preferably in an international environment.
• Availability to work 20 hours per week.
• Must be based in or able to work onsite in Bayreuth, Germany.

Culture & Benefits

• Competitive salary and attractive annual leave.
• Discounts on hirify.global products.
• Opportunity to develop a professional profile in an international environment.
• Inclusive working environment emphasizing diversity and equal opportunities.