Technical Support Specialist (Construction)

TL;DR

Technical Support Specialist (Construction): Evaluating construction invoices and damage claims with an accent on heating and sanitation trade expertise. Focus on conducting price research, performing plausibility checks, and negotiating costs with contractors to ensure accurate claim settlements.

Location: Must be based in Dresden, Germany

Company

A market-leading service provider in the property claims industry, operating as part of the global Solera family with a focus on innovative AI-driven solutions.

What you will do

• Check offers and invoices based on building damage documentation.
• Negotiate independently with craftsmen regarding project costs.
• Conduct price research and verify the plausibility of submitted claims.
• Apply technical knowledge to estimate workloads and project requirements.

Requirements

• Must be based in Dresden or willing to work onsite.
• Background as a construction craftsman, master craftsman, or construction technician.
• Experience in construction management or costing, specifically in the heating/plumbing trade.
• Strong technical knowledge of heating and sanitary construction.
• Proficiency in computer-based work and documentation.
• Strong communication and negotiation skills.

Culture & Benefits

• Opportunity to work with a globally operating industry leader.
• Exposure to innovative AI-based claim processing technologies.
• Flexible working arrangements with full-time or part-time options.
• Collaborative environment focused on excellent service standards.