Customer Success Manager

TL;DR

Customer Success Manager: Managing and nurturing customer accounts, growing business through online marketing expertise. Focus on resolving advertiser issues related to budgets, campaign performance, and manual work.

Location: Ability to work in our Berlin office at least 3 days a week (hybrid).

Company

hirify.global is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Manage and nurture customer accounts through communication and online marketing expertise.
• Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues.
• Take full ownership of growing and managing your own book of business and develop vertical expertise.
• Develop and maintain excellent knowledge and skills for hirify.global tool, and the digital ecosystem in general.
• Build, manage, and develop strong relationships with customers and partners such as Meta, Pinterest, Snapchat, TikTok and Google
• Collaborate with customers, hirify.global Customer Success Managers, and the product development team to maintain the quick feedback loop.

Requirements

• Possess 3+ years of relevant experience in a customer success or similar customer-facing function.
• Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic).
• Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
• Have strong spoken and written communication skills in English. Proficiency in French or German is a plus.
• Ability to work in our Berlin office at least 3 days a week (hybrid).
• Are able and willing to travel for meetings, conferences and industry events.

Culture & Benefits

• Multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
• Inclusive environment where everyone feels respected and heard.
• DE&I approach is at the heart of it.