Dealer Relationship Manager

TL;DR

Dealer Relationship Manager (Automotive/SaaS): Managing client relationships and driving adoption of the LoJack connected car solution within the franchise dealer vertical with an accent on account growth, customer satisfaction, and service retention. Focus on building strong partnerships with automotive stakeholders, analyzing account performance, and managing the sales process across the West Coast territory.

Location: Must be based in Washington, Northern California, or Oregon. Role requires up to 75% travel.

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience for partners in over 90 countries.

What you will do

• Develop and maintain strong relationships with franchise dealers as their primary point of contact.
• Analyze account performance to identify opportunities for upselling and cross-selling LoJack solutions.
• Collaborate with internal teams to ensure timely service delivery and address client feedback.
• Drive adoption of LoJack across dealership departments including sales, service, and F&I.
• Utilize Salesforce to document sales processes, prepare presentations, and track performance metrics.
• Manage dealer health and proactively resolve issues to reduce churn and increase profitability.

Requirements

• Must be based in WA, Northern CA, or OR.
• 5+ years of experience in franchise dealership operations or large-scale integrated software sales to automotive dealerships.
• Proven track record in account management, reducing churn, and maintaining high customer satisfaction.
• Proficiency in Salesforce, Microsoft Office suite, and professional communication tools.
• Ability to travel up to 75% of the time, including overnight stays.
• Availability to work extended hours and be on-call as needed.

Culture & Benefits

• Opportunity to work in a high-growth division within a global technology leader.
• Collaborative and innovative culture focused on automation and data-driven insights.
• Exposure to industry-leading connected car technology and automotive retail processes.
• Comprehensive benefits package as part of a large-scale corporate environment.