Senior Director, Customer Engineering (Fintech)

TL;DR

Senior Director, Customer Engineering (Fintech): Leading strategic customer engagements and platform architecture for enterprise-scale decisioning and analytics solutions with an accent on commercial growth, fraud reduction, and credit risk optimization. Focus on aligning cross-functional teams, shaping multi-year technology roadmaps, and driving thought leadership across the hirify.global platform portfolio.

Location: Must be based in the United States (Remote)

Compensation: $119,000–$187,000

Company

hirify.global is a global leader in analytics software, providing decisioning, fraud detection, and credit scoring solutions to businesses in over 100 countries.

What you will do

• Act as a strategic advisor to VP and C-suite stakeholders, shaping multi-year technology roadmaps and enterprise decisioning strategies.
• Lead high-complexity engagements end-to-end, translating business objectives into scalable solution architectures.
• Align Sales, Product, Engineering, and Professional Services around unified, long-term customer outcomes.
• Develop and scale repeatable executive engagement patterns, reference architectures, and operational playbooks.
• Represent hirify.global as a thought leader at industry forums, customer summits, and executive briefings.
• Own escalation strategy and incident management governance across a portfolio of strategic accounts.

Requirements

• Must be based in the United States.
• Extensive experience as a principal or staff-level individual contributor advising VP and executive stakeholders.
• Proven track record of designing multi-year technology roadmaps and platform adoption strategies in complex enterprise environments.
• Deep expertise in decisioning, analytics, fraud, and platform modernization.
• Strong ability to align cross-functional teams including Sales, Product, and Engineering.
• Experience guiding customers through complex technical transformations such as cloud adoption and platform migrations.

Culture & Benefits

• Inclusive, people-first work environment focused on work-life balance.
• Competitive compensation and rewards programs.
• Opportunities for professional development and participation in employee resource groups.
• Commitment to diversity, equity, and inclusion.
• Supportive culture that values ownership and customer success.