Consulting Manager, Managed Services (MSP)

Location: Remote (United States)

Base salary: $145,000–$165,000, plus bonus eligibility.

Company

hirify.global is a technology advisor and solution provider offering technology consulting, implementation, ERP, HCM, CRM, and managed services for small and mid-size businesses across North America.

What you will do

• Lead reliable 24x7 operations across Service Desk, NOC, SOC, field services, project execution, and other managed services functions.
• Manage service levels, response and resolution performance, quality standards, operational metrics, escalations, capacity, and utilization.
• Build scalable processes, documentation, accountability structures, and continuous-improvement practices focused on root-cause resolution.
• Recruit, coach, develop, and retain managed services leaders and high-performing delivery teams.
• Partner with the Practice Director on workforce planning, forecasting, service economics, resource investments, and operational performance.
• Lead client health management, executive relationships, recovery plans, and significant escalations through resolution.

Requirements

• Must be based in the United States; the role is remote within the United States.
• 8+ years of progressive experience in Managed IT Services or an MSP environment, including significant service delivery leadership.
• Experience leading 24x7 operations such as Service Desk, NOC, or SOC for teams of more than 50 people across multiple remote locations.
• Experience improving client satisfaction, retention, service performance, and operational maturity.
• Experience with hiring, coaching, performance management, succession planning, resource allocation, and capacity management.
• Strong financial literacy, including P&L, utilization, recurring-services economics, agreement performance, and delivery efficiency.

Nice to have

• Bachelor's degree or equivalent relevant experience.
• Current industry certifications.
• Experience with pre-sales, client technology roadmaps, service catalog development, EOS, or automation and AI-enabled service delivery.

Culture & Benefits

• Medical, dental, vision, life, disability, accident, critical illness, and hospital indemnity coverage.
• Health Savings Account with company contribution and flexible spending accounts.
• 401(k) retirement plan with matching contribution.
• Paid time off starting at 15 days annually and eight paid holidays.
• Employee assistance, wellness, legal, identity theft protection, transportation, parking, and pet insurance benefits.
• Inclusive workplace focused on collaboration, client commitment, integrity, coaching, and continuous improvement.