Sales Manager (Local Accounts)

TL;DR

Sales Manager (Local Accounts): Managing and developing key merchant relationships in the retail, luxury, and hospitality sectors with an accent on account strategy, profitability, and cross-selling. Focus on leading a team of account managers, driving new business affiliations, and ensuring high-level customer partnership through consultative selling and CRM-driven activity management.

Location: Tokyo, Japan

Company

hirify.global is a leading provider of strategic retail and financial services, specializing in tax-free shopping and merchant solutions.

What you will do

• Develop and execute comprehensive account strategies to maximize profitability and service usage.
• Lead and mentor a team of account managers to achieve individual and collective targets.
• Manage key merchant relationships to ensure retention and partnership growth.
• Drive new business and store affiliations within the assigned portfolio.
• Coordinate sell-out activities and provide merchant training to improve service expertise.
• Maintain accurate records and reporting using Salesforce CRM.

Requirements

• Fluent in Japanese and English required.
• Minimum 12 years of proven experience in Key Account Management within Retail, Luxury, or Hospitality.
• Strong consultative selling, analytical, and negotiation skills.
• High proficiency in Microsoft Office and Salesforce CRM.
• Ability to travel to various stores for merchant meetings and training.
• Excellent communication and emotional intelligence for managing complex stakeholder relationships.