Customer Sales Support Specialist

TL;DR

Customer Sales Support Specialist (MedTech): Managing the full sales cycle for diabetes technology products with an accent on insurance verification, lead conversion, and patient support. Focus on navigating complex reimbursement processes, maintaining CRM data integrity, and achieving sales targets in a fast-paced environment.

Location: Must be based in Quebec, Canada

Salary: 50,900–79,450 CAD annually (base + target earnings)

Company

hirify.global is a leader in diabetes technology, dedicated to improving the lives of people with diabetes through innovative insulin pump solutions and human-centered design.

What you will do

• Proactively manage sales leads and convert inquiries into qualified opportunities.
• Verify insurance benefits and coordinate documentation for rapid payment authorization.
• Communicate product features and therapy benefits to patients and healthcare providers via phone, email, and fax.
• Resolve patient barriers to therapy adoption using persuasive sales techniques.
• Document all interactions in the CRM system in compliance with PIPEDA privacy guidelines.
• Collaborate with field sales teams to ensure seamless order fulfillment and customer satisfaction.

Requirements

• Must be based in Quebec, Canada
• Bilingual proficiency in English and French required
• Minimum 1 year of recent experience in sales support, telesales, or medical device customer service.
• Ability to document calls in real-time while speaking with customers.
• Strong knowledge of health insurance reimbursement processes and medical equipment policies.
• Bachelor’s degree or equivalent combination of education and experience.

Culture & Benefits

• Fully remote work environment with provided equipment.
• Commitment to an inclusive, equal-opportunity workplace.
• Supportive team culture focused on growth and professional development.
• Opportunity to work in a mission-driven industry impacting lives.