Telesales Supervisor (Healthcare)

TL;DR

Telesales Supervisor (Healthcare): Leading and developing a team of agents selling Medicare Advantage policies with an accent on real-time coaching, call quality, and performance management. Focus on driving sales results while ensuring strict adherence to CMS compliance regulations in a high-growth environment.

Location: Remote (USA only). Must be available for 11 am-8 pm EST or 2 pm-11 pm EST shifts.

Salary: $70,000 - $83,000 per year plus commission.

Company

hirify.global is a mission-driven healthcare company dedicated to improving the well-being of older Americans by integrating insurance, clinical care, and technology.

What you will do

• Lead and mentor a team of 15+ sales agents to achieve high performance and conversion targets.
• Provide live coaching, call shadowing, and immediate feedback to maintain quality standards.
• Manage operational metrics including phone service levels, call quality, and outbound contact volume.
• Handle customer escalations with empathy to ensure a positive member experience.
• Utilize data-driven insights to identify coaching opportunities and improve team output.
• Ensure strict adherence to CMS regulations and compliance protocols across all sales activities.

Requirements

• Must be based in the USA and able to work 11 am-8 pm EST or 2 pm-11 pm EST.
• 1–2 years of experience in supervising or managing teams in a high-volume, fast-paced environment.
• Proven track record in sales or customer-facing roles with a focus on hitting KPIs.
• Ability to obtain a state health insurance license prior to the start date.
• Proficiency with Excel/Google Sheets and experience using CRM platforms like Salesforce.
• Strong commitment to compliance and regulatory adherence.

Nice to have

• Previous experience in Healthcare or Medicare sales.
• Experience building formal performance management and corrective action plans.
• Familiarity with AI-assisted agent tools and LLMs for compliant use.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off and parental leave program.
• Stock options for all employees.
• 401K program with company contributions.
• $100 monthly mobile or internet stipend.
• Commission eligibility for sales roles.