Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving revenue growth and client retention for a fast-growing fintech platform with an accent on managing renewals, upsells, and complex customer escalations. Focus on data-driven pipeline management, cross-functional collaboration, and delivering exceptional service to a diverse global SME clientele.

Location: Must be based in Leeds, UK (Hybrid role).

Company

hirify.global is a fast-growing, tech-enabled B Corp providing automated corporate secretarial, accounting, and payment services to micro SMEs globally.

What you will do

• Achieve monthly cash collection targets through renewals, upsells, and upgrades.
• Manage and track your own pipeline using data-driven insights to prioritize ticket resolution.
• Collaborate with accounting, product, and data teams to improve renewal processes and share best practices.
• Handle complex customer escalations and troubleshoot issues to ensure high satisfaction.
• Proactively identify and lead new projects to completion within a fast-paced environment.

Requirements

• 3-5 years of experience in Sales, Account Management, or Customer Success in a target-driven, customer-facing role.
• Strong English proficiency is required for clear communication with a diverse global client base.
• Experience working with SMEs, startups, or fast-paced business environments.
• Proficiency with tools such as Tableau, Zendesk, and HubSpot.
• Ability to handle complex customer situations and resolve issues autonomously.
• Must be based in or near Leeds, UK for hybrid office attendance.

Nice to have

• Experience navigating cross-cultural business environments.
• Proven track record of data-driven decision-making in a high-volume customer environment.

Culture & Benefits

• Competitive market salary with eligibility for an employee share ownership plan.
• Flexible working arrangements with the ability to work from home.
• Annual travel perk: 1 month of fully remote work from anywhere in the world.
• Commitment to personal growth through internal and external training programs.
• Inclusive, B Corp certified culture focused on kindness, humility, and work-life balance.

Hiring process

• Introductory on-demand video interview followed by a discovery call with Talent Acquisition.
• 60-minute technical interview with the hiring team.
• 60-minute soft skills interview with the hiring manager.
• Reference checks and background screening (education, criminal, credit).